At Simulation Solutions, we pride ourselves on the level of service we provide to our customers. With over 25 years’ experience working with simulation products across all sectors from research to industry, our engineers are experts in the field. To support our customers effectively and efficiently, we run a dedicated support email. All queries and problems are logged and then assigned to an engineer who is a single point of contact until the problem is resolved.

We track every query to ensure all problems are dealt with efficiently. This provides a level of interaction and care that you would not typically experience with the standard one size fits all ticketing system used by our competitors.